bey99 Terms & Conditions — Rules Governing Your Account and Play

01 Acceptance of Terms

1.1   These Terms & Conditions ("Terms") govern the relationship between bey99 ("the Platform", "we", "us", "our") and any individual ("Player", "User", "you", "your") who accesses, registers on, or uses any service offered by bey99, including but not limited to sports betting, live casino games, slot games, fishing games, and any associated promotional or banking services.

1.2   Access to bey99 and use of any of its services constitutes full and unconditional acceptance of these Terms. If you do not agree to these Terms in their entirety, you must immediately cease using the Platform and, if applicable, request the closure of your account.

1.3   These Terms should be read alongside the bey99 Privacy Policy and the Responsible Gaming Policy, both of which form part of the binding agreement between you and bey99.

1.4   bey99 reserves the right to update or amend these Terms at any time. The most current version will always be published at bey99.io/terms-conditions. Continued use of the Platform following any amendment constitutes acceptance of the revised Terms.

02 Eligibility & Registration

2.1   Age Requirement: You must be at least 21 years of age to register an account on bey99. bey99 strictly prohibits access to its services by individuals under the age of 21. By registering, you confirm and warrant that you are 21 years of age or older. bey99 reserves the right to request age verification documents at any time and to close accounts where the age requirement is not satisfied.

2.2   Jurisdiction: It is your sole responsibility to ensure that your use of bey99 complies with the laws applicable in your jurisdiction. bey99 does not represent that its services are lawful in all jurisdictions. Access from a jurisdiction where online gambling is prohibited is entirely at your own risk.

2.3   Single Account: Each player may hold only one registered account on bey99. The creation of duplicate, multiple, or shared accounts is strictly prohibited and will result in all associated accounts being suspended and any balances being forfeited pending investigation.

2.4   Accurate Information: You must provide accurate, current, and complete information when registering your bey99 account. This includes your full legal name, date of birth, registered mobile number, and any other details requested during the registration or KYC (Know Your Customer) process. You must update your account information promptly if any details change.

2.5   KYC Verification: bey99 operates a mandatory Know Your Customer process. You may be required at any time to provide copies of a valid National Identity Card (NID), passport, or other government-issued identification, alongside proof of address and proof of ownership of any registered payment method. Failure to complete KYC verification within a reasonable timeframe may result in withdrawal restrictions or account suspension.

2.6   bey99 reserves the right to refuse registration to any applicant at its sole discretion, without obligation to provide a reason.

03 Account Responsibilities

3.1   You are solely responsible for maintaining the security and confidentiality of your bey99 account credentials, including your username, password, and any two-factor authentication codes. You must not share your login details with any third party under any circumstances.

3.2   You must notify bey99 support immediately via live chat if you suspect unauthorised access to your account, if your registered mobile number is lost or stolen, or if you believe your account security has been compromised in any way.

3.3   bey99 will not be liable for any loss or damage arising from unauthorised access to your account where you have failed to maintain the security of your credentials or where you have shared your login details with a third party.

3.4   You are responsible for all activity that occurs under your bey99 account, whether or not authorised by you. This includes all wagers placed, deposits made, and withdrawals requested through your account.

3.5   bey99 accounts are personal and non-transferable. You may not sell, transfer, or assign your account or any funds, bonuses, or benefits associated with it to any other person.

04 Deposits & Withdrawals

4.1   Supported Payment Methods: bey99 currently accepts deposits and processes withdrawals via the following mobile banking and card networks available in Bangladesh: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, Visa, and Mastercard. The availability of any specific payment method may change without prior notice.

4.2   Minimum Deposit: The minimum deposit amount is ৳500 per transaction unless otherwise stated in an applicable promotion. bey99 reserves the right to amend minimum and maximum deposit limits at any time.

4.3   Deposit Processing: Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your bey99 account within minutes of successful payment confirmation from the respective mobile banking provider. bey99 is not responsible for delays caused by the payment provider's systems.

4.4   Withdrawal Eligibility: To request a withdrawal, your account must be fully KYC-verified, your registered payment method must be confirmed, and you must have met any applicable wagering requirements attached to bonus funds. Withdrawal requests submitted before bonus wagering requirements are fulfilled will be declined.

4.5   Withdrawal Processing Time: bey99 targets a withdrawal processing time of 15 to 30 minutes for fully verified accounts during standard operating hours. Processing times may be extended during periods of high transaction volume, system maintenance, or where additional security verification is required. bey99 does not guarantee any specific processing time and will not be liable for delays caused by third-party payment providers.

4.6   Withdrawal Method: Withdrawals will be processed to the same payment method used for the corresponding deposit wherever technically possible. bey99 reserves the right to request additional verification before processing any withdrawal request.

4.7   Currency: All account balances, deposits, and withdrawals on bey99 are denominated in Bangladeshi Taka (BDT, ৳). bey99 does not currently support multi-currency accounts.

4.8   bey99 reserves the right to impose transaction limits, decline deposits, or withhold withdrawals pending investigation if there are reasonable grounds to suspect fraud, money laundering, bonus abuse, or any other prohibited conduct.

05 Bonuses & Promotions

5.1   bey99 may from time to time offer welcome bonuses, reload bonuses, cashback credits, free bet credits, and other promotional incentives to eligible players. All bonuses are subject to these Terms as well as any specific terms and conditions published alongside the relevant promotion.

5.2   Wagering Requirements: Unless otherwise stated, all bonus funds are subject to a wagering requirement that must be completed before any winnings derived from bonus funds can be withdrawn. The applicable wagering multiplier and eligible games will be specified in the promotion terms. Wagering requirements must be met within any stated time limit; bonus funds and associated winnings not cleared within the time limit will be forfeited.

5.3   One Bonus Per Player: Promotional offers are available to one account per player, per household, per device, and per IP address. bey99 reserves the right to withdraw bonus offers or void associated winnings where it determines that bonus abuse or multi-accounting has occurred.

5.4   bey99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Any bonus funds already credited to a player's account at the time of termination will remain subject to the original promotion terms.

5.5   Bonuses may not be combined unless explicitly stated in a specific promotion's terms. bey99 employees, affiliates, and agents are not eligible for player-facing promotional offers.

06 Betting & Gaming Rules

6.1   All sports bets placed on bey99, including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers matches), football, kabaddi, and other available markets, are subject to the specific sport and market rules published in the bey99 sportsbook help section. In the event of any conflict between those sport-specific rules and these Terms, these Terms shall prevail.

6.2   bey99 reserves the right to void any wager where an obvious pricing error has occurred, where a market has been offered in error, or where there is evidence that a bet has been placed with knowledge of a corrupt or fixed outcome.

6.3   All casino and slot games on bey99 use certified random number generation (RNG) technology provided by licensed third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming. bey99 does not control the outcome of any game and cannot influence individual game results.

6.4   In the event of a disconnection or technical fault during a casino game or sports bet, bey99 will attempt to resolve the outcome based on server-side game records. bey99's decision in such matters is final.

6.5   Minimum and Maximum Stake Limits apply to all betting and gaming products on bey99. Current limits are displayed within the relevant game or betting market interface and may be updated at any time without prior notice.

07 Prohibited Conduct

7.1   The following conduct is strictly prohibited on bey99 and may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities:

• Registering more than one account on bey99, whether in your own name or using a third party's identity.
• Providing false, inaccurate, or misleading information during registration or KYC verification.
• Using the platform if you are under 21 years of age.
• Exploiting software bugs, errors, or technical vulnerabilities in any game or betting market.
• Using automated bots, scripts, or software to place bets or interact with the platform in any non-human manner.
• Engaging in any form of collusion with other players, including in live poker or other player-versus-player games.
• Attempting to launder money or use bey99 for any illegal financial transaction.
• Using a payment method that does not belong to you or that has been reported as fraudulent.
• Abusing promotional offers, including through systematic bonus harvesting, arbitrage, or multi-accounting.
• Any conduct that bey99 reasonably determines to be harmful, abusive, or disruptive to the platform or its player community.

7.2   bey99 reserves the right to investigate any account suspected of prohibited conduct and to take such action as it deems appropriate, including account closure and forfeiture of funds, without prior notice.

08 Responsible Gaming

8.1   bey99 is committed to the promotion of responsible gaming. bey99's services are intended solely for adult entertainment purposes and must not be viewed as a source of income or a way to recover financial losses.

8.2   bey99 provides the following responsible gaming tools to all registered players, accessible at any time from account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit.
• Session Time Reminders: Configure notifications that alert you when you have been logged in for a defined period.
• Time-Out: Apply a short-term break from gaming of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently or temporarily exclude your account from all bey99 services.

8.3   If you believe gambling is negatively affecting your life or the lives of those around you, we strongly encourage you to make use of the self-exclusion tool or to contact our 24/7 support team via live chat for immediate assistance. Please also visit our dedicated Responsible Gaming page for further resources and guidance.

8.4   bey99 operates a strict policy against underage gambling. Any account found to be held by a player under the age of 21 will be immediately closed and all funds will be returned to the registered payment method after deducting any bonuses received.

09 Intellectual Property

9.1   All content on the bey99 platform, including but not limited to the bey99 brand name and logo, website design, graphics, text, software, game interfaces, and promotional materials, is the exclusive property of bey99 or its licensed content providers and is protected by applicable intellectual property laws.

9.2   You are granted a limited, non-exclusive, non-transferable licence to access and use the bey99 platform for personal, non-commercial entertainment purposes only. This licence does not permit you to copy, reproduce, distribute, modify, publish, or create derivative works from any part of the bey99 platform without prior written consent from bey99.

9.3   Game content provided by third-party studios — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt — remains the intellectual property of the respective studio and is used by bey99 under licence. Players may not copy, extract, or redistribute any game assets.

10 Privacy & Data

10.1   bey99 collects and processes personal data in accordance with its Privacy Policy, which forms part of this agreement and should be read alongside these Terms.

10.2   By registering an account on bey99, you consent to the collection, processing, and storage of your personal data as described in the Privacy Policy. This includes data collected during registration, KYC verification, payment processing, and routine platform usage.

10.3   bey99 will not sell your personal data to unaffiliated third parties. Data may be shared with regulated service providers, payment processors (including bKash, Nagad, Rocket, and Upay), fraud prevention systems, and identity verification agencies where necessary to provide platform services.

10.4   bey99 uses industry-standard SSL encryption to protect all data transmitted between your device and the bey99 platform. However, bey99 cannot guarantee absolute security over internet transmissions and encourages players to maintain secure devices and network connections.

11 Limitation of Liability

11.1   To the fullest extent permitted by applicable law, bey99 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of funds, loss of data, or loss of profits.

11.2   bey99 does not warrant that the platform will be available at all times without interruption, error, or delay. Scheduled and unscheduled maintenance, third-party service outages, and circumstances beyond bey99's reasonable control may affect platform availability.

11.3   bey99 is not responsible for any losses incurred as a result of decisions made by you based on information, odds, or game outcomes displayed on the platform. All betting and gaming decisions are made at your sole risk.

11.4   Nothing in these Terms shall limit bey99's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

12 Amendments to These Terms

12.1   bey99 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, bey99 will endeavour to provide reasonable notice to affected players, which may include an in-platform notification, an email to the registered address, or a prominent notice on the bey99 website.

12.2   The date of the most recent revision will always be displayed at the top of this page. Players are responsible for reviewing the current Terms periodically. Continued use of the bey99 platform after any amendment constitutes your acceptance of the revised Terms.

12.3   If you do not agree with any amendment to these Terms, you must stop using bey99 and may request account closure by contacting the support team via live chat.

13 Governing Law & Disputes

13.1   These Terms shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which bey99 is incorporated. Players accessing the platform from Bangladesh do so voluntarily and acknowledge that they are responsible for compliance with local laws.

13.2   In the event of a dispute between you and bey99 regarding any matter covered by these Terms, you agree to first attempt to resolve the dispute by contacting bey99 support via live chat or email. bey99 will endeavour to respond to all formal complaints within 5 business days.

13.3   If a dispute cannot be resolved through direct communication with bey99 support, you may escalate the matter through the formal dispute resolution process described in bey99's complaint handling policy, available on request from the support team.

13.4   bey99's decision on all matters relating to game outcomes, wager validity, bonus eligibility, and account status shall be final and binding, subject only to the formal dispute resolution process described above.

14 Contact Information

14.1   If you have any questions about these Terms & Conditions, wish to make a formal complaint, or require assistance with any aspect of your bey99 account, please contact our support team:

• Live Chat: Available 24 hours a day, 7 days a week, via the chat icon on the bey99 platform.
• Email: [email protected] (plain text — not a clickable link)
• Response Time: Live chat queries are typically answered within 2 minutes. Email queries within 24 hours on business days.

14.2   For responsible gaming support, including self-exclusion requests and deposit limit adjustments, please visit our Responsible Gaming page or contact the support team directly. All responsible gaming requests are treated with the highest priority and strict confidentiality.