bey99 Privacy Policy — How We Collect, Use, and Protect Your Data

01 Introduction

1.1   bey99 ("the Platform", "we", "us", "our") is an online casino and sports betting platform serving players in Bangladesh and other markets. We are committed to protecting the privacy and personal data of all individuals who interact with our services, including registered players, visitors to the bey99 website, and individuals who contact our support team.

1.2   This Privacy Policy ("Policy") explains in detail how bey99 collects, uses, stores, shares, and protects personal data in connection with the operation of the bey99 platform at bey99.io. It also explains the rights you have over your personal data and how to exercise those rights.

1.3   This Policy should be read alongside the bey99 Terms & Conditions and Responsible Gaming Policy, both of which contain additional provisions relevant to the operation of your bey99 account.

1.4   By registering an account on bey99, making a deposit, or otherwise using any bey99 service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the bey99 platform.

02 Personal Data We Collect

2.1   bey99 coll ects personal data through several channels: directly from you when you register or use the platform, automatically through your use of the bey99 website and app, and from regulated third-party sources such as identity verification providers and payment processors. The categories of data we collect are described in the table below.

Category	Examples	Collection Method
Identity Data	Full legal name, date of birth, National Identity Card (NID) number, passport number, photograph	Provided by you during registration or KYC verification
Contact Data	Registered mobile number, email address, residential address	Provided by you during registration or account updates
Financial Data	bKash / Nagad / Rocket / Upay account numbers, Visa or Mastercard details (masked), transaction history, deposit and withdrawal records	Provided by you and generated through platform use
Account & Gaming Data	Username, account balance, betting history, game session records, bonus usage, responsible gaming limit settings	Generated automatically through platform use
Technical Data	IP address, device type, browser type and version, operating system, session timestamps, referring URL	Collected automatically via cookies and server logs
Communications Data	Live chat transcripts, support email content, feedback and complaint records	Generated when you contact bey99 support
Verification Data	KYC document scans, selfie images, proof-of-address documents	Provided by you or obtained from regulated identity verification providers

2.2   bey99 does not collect special-category personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data for identification purposes) except where strictly required by applicable anti-money-laundering regulations, in which case collection is limited to the minimum necessary and handled under enhanced security controls.

2.3   You are not legally obliged to provide your personal data to bey99. However, failure to provide identity, contact, or financial data that is required for account registration, KYC verification, or payment processing will mean that bey99 is unable to provide its services to you.

03 How We Use Your Personal Data

3.1   bey99 uses the personal data it collects for the following purposes:

• Account Registration and Management: To create, verify, maintain, and administer your bey99 account, including processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Identity Verification (KYC): To verify your identity and age (players must be 21 or older) in compliance with applicable anti-money-laundering and responsible gaming obligations.
• Service Delivery: To provide access to bey99's sports betting markets, live casino games, slots, and other gaming products.
• Fraud Prevention and Security: To detect and prevent fraud, money laundering, bonus abuse, multi-accounting, and other prohibited conduct on the platform.
• Responsible Gaming Compliance: To monitor gaming behaviour for signs of problem gambling, enforce deposit limits and self-exclusion requests, and adhere to responsible gaming obligations.
• Customer Support: To respond to your enquiries, complaints, and account requests via live chat and email.
• Legal and Regulatory Compliance: To comply with applicable laws, court orders, and regulatory requirements, including record-keeping and reporting obligations.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and content of the bey99 platform.
• Promotional Communications: To send you information about bey99 bonuses, promotions, and product updates, where you have not opted out of such communications. You may opt out at any time by contacting support.

3.2   bey99 will not use your personal data for any purpose that is incompatible with the purposes listed above without first providing you with clear notice and, where required by applicable law, obtaining your consent.

04 Legal Basis for Processing

4.1   bey99 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and bey99 — including account registration, payment processing, and game delivery.
• Legal Obligation: Processing that is required to comply with applicable laws, including anti-money-laundering regulations, age verification requirements, and data retention laws.
• Legitimate Interests: Processing that is necessary for bey99's legitimate business interests, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and interests.
• Consent: Processing that is based on your freely given, specific, and informed consent — such as the sending of promotional communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

05 Data Sharing & Disclosure

5.1   bey99 does not sell, rent, or trade your personal data to third parties for marketing or advertising purposes. We share personal data with third parties only in the following circumstances:

5.1.1 Payment Processors

bey99 shares necessary financial data with regulated mobile banking and card payment providers — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — to process your deposits and withdrawals. Each payment provider operates under its own privacy and data protection obligations.

5.1.2 Identity Verification Providers

bey99 shares identity documents and related data with regulated KYC and identity verification service providers to fulfill age verification and anti-money-laundering obligations. These providers are contractually bound to process data only for the stated verification purpose.

5.1.3 Game Content Providers

Third-party game studios — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt — may receive limited technical data (such as a pseudonymous player session token) necessary to deliver game content. These studios do not receive your full personal identity data.

5.1.4 Fraud Prevention & Security Services

bey99 may share technical data (including IP addresses and device identifiers) with fraud detection and cybersecurity service providers to protect the platform and its players from unauthorised access, bonus abuse, and financial crime.

5.1.5 Legal and Regulatory Authorities

bey99 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, a court order, or a valid legal process. bey99 will notify affected players of such disclosure to the extent permitted by law.

5.2   Any third party with whom bey99 shares personal data is required, by contract, to implement appropriate technical and organisational security measures and to process data only for the stated purpose and in accordance with bey99's instructions.

06 Cookies & Tracking Technologies

6.1   bey99 uses cookies and similar tracking technologies (such as local storage objects and session tokens) to operate and improve the bey99 platform. Cookies are small text files stored on your device when you visit bey99.io.

6.2   The categories of cookies used by bey99 are as follows:

• Strictly Necessary Cookies: Required for the platform to function. They maintain your login session, remember your account preferences, and enable secure payment processing. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data about how players use the bey99 platform — which pages are most visited, how long sessions last, and where technical errors occur. This data is used exclusively to improve platform performance.
• Functional Cookies: Used to remember your preferences, such as your preferred deposit method or language settings, to provide a more personalised experience on return visits.

6.3   You may control the use of non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on the bey99 platform, including the ability to maintain a logged-in session.

6.4   bey99 does not use third-party advertising cookies or permit ad networks to place tracking cookies on the bey99 platform.

07 Data Retention

7.1   bey99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The principal retention periods applied by bey99 are as follows:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, to meet anti-money-laundering and financial record-keeping requirements.
• KYC and Identity Documents: Retained for a minimum of five (5) years from the date of verification, in accordance with applicable regulatory obligations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Support and Communications Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for an ongoing dispute or legal matter.
• Technical and Log Data: Retained for up to twelve (12) months from the date of collection, unless required for longer for fraud prevention or security investigation purposes.

7.2   When personal data is no longer required and no legal obligation mandates its retention, bey99 will securely delete or anonymise it in accordance with industry-standard data destruction procedures.

08 Data Security

8.1   bey99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Industry-standard SSL/TLS encryption for all data transmitted between your device and the bey99 platform.
• Encryption of sensitive data fields (including payment account numbers and identity document references) at rest in bey99's databases.
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access player personal data.
• Regular security audits, penetration testing, and vulnerability assessments of bey99's infrastructure.
• Two-factor authentication (2FA) options for player accounts to reduce the risk of unauthorised account access.
• Comprehensive incident response procedures, including notification obligations in the event of a data breach that poses a risk to affected players.

8.2   While bey99 takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. bey99 cannot guarantee absolute security and encourages all players to use strong, unique passwords and to keep their device and network environments secure.

8.3   In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bey99 will notify affected players without undue delay, providing details of the nature of the breach, the data affected, and the steps bey99 is taking to mitigate the impact.

09 Your Rights Over Your Personal Data

9.1   Subject to applicable law, you hold the following rights in respect of your personal data held by bey99. To exercise any of these rights, please contact the bey99 support team via live chat or by emailing [email protected].

9.2   bey99 will respond to all valid data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, bey99 may extend this period by a further 60 days, in which case you will be informed of the extension and the reasons for it.

9.3   bey99 will not charge a fee for the exercise of your data rights in ordinary circumstances. Where a request is manifestly unfounded or excessive — particularly if it is repetitive in nature — bey99 reserves the right to charge a reasonable administrative fee or decline to act on the request.

10 Children's Privacy

10.1   bey99's services are strictly intended for adults aged 21 and above. bey99 does not knowingly collect personal data from individuals under the age of 21. If bey99 becomes aware that personal data has been collected from a person under 21, the relevant account will be closed immediately, all funds will be returned to the registered payment method (net of any bonuses received), and all associated personal data will be securely deleted.

10.2   If you have reason to believe that a person under the age of 21 has registered an account on bey99 or has provided personal data to bey99, please notify us immediately via live chat or at [email protected].

11 International Data Transfers

11.1   bey99 operates primarily in, and directs its services toward, the Bangladesh market. Some of bey99's service providers and technology partners are located in jurisdictions outside Bangladesh. Where personal data is transferred to a third country, bey99 ensures that appropriate safeguards are in place to protect the data, such as contractual data protection clauses requiring the recipient to apply standards equivalent to those described in this Policy.

11.2   By using the bey99 platform, you acknowledge that your personal data may be transferred to, stored in, and processed in countries other than Bangladesh in order to provide the services described in this Policy.

12 Third-Party Services

12.1   The bey99 platform integrates third-party services to deliver its gaming, payment, and support functions. These include game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt), mobile banking platforms (bKash, Nagad, Rocket, Upay), card networks (Visa, Mastercard), identity verification providers, and customer support tooling.

12.2   Each third-party service provider operates under its own privacy policy and terms of service. bey99 is not responsible for the privacy practices of third-party providers beyond the contractual data protection obligations described in Section 5. Players are encouraged to review the privacy policies of payment providers they use to fund their bey99 account.

12.3   The bey99 website does not contain links to external third-party websites. bey99 is not responsible for the privacy practices or content of any website that may link to or from bey99.io independently of bey99's control.

13 Updates to This Privacy Policy

13.1   bey99 may update this Privacy Policy from time to time to reflect changes in applicable law, our data processing practices, or the services we offer. When material changes are made, bey99 will publish the revised Policy at bey99.io/privacy-policy and update the "Last updated" date at the top of this page.

13.2   Where a change to this Policy materially affects the way in which bey99 uses your personal data, bey99 will provide you with notice via your registered contact details or via a prominent notification on the bey99 platform before the change takes effect.

13.3   Your continued use of the bey99 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any update, you should cease using the platform and may request account closure by contacting support.

14 Contact Us

14.1   If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which bey99 processes your personal data, please contact the bey99 Data Support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, via the chat icon on the bey99 platform. This is the fastest channel for urgent data or account queries.
• Email: [email protected] — please include "Privacy Request" in the subject line. Responses are provided within 5 business days.

14.2   For responsible gaming support, including self-exclusion and deposit limit requests, please visit our dedicated Responsible Gaming page or contact the support team via live chat. All responsible gaming requests are prioritised and handled with strict confidentiality.